FAQ

Being that this convention is digital we know that you may have lots of questions. Here is a list of common asked questions. If you don't find the information you need, please feel free to reach out to our Tech Team @ techsupport@sicklecellconsortium.org.

Frequently Asked Questions

I can’t log in on Whova to view the session? 

Make sure you are using the email address that you registered with.

I am not computer savvy so is there anyone that can help me get logged in?

Yes email our tech support at techsupport@sicklecellconsortium.org  and they will get back to you within 10 minutes.

I don’t think I registered in time for the conference. Is there any way for me to still see the conference? 

Absolutely! You can still register for the conference even on the day of and during the conference just click on the link: https://sicklecellconvention.org/register

  

Is there a charge to download Whova?

The Whova event app is free for event attendees to download and use from the App Store or Google Play.

Is Whova available for android and Iphone?

Yes. You can download at this link https://whova.com/download/

 

Can I stream the session using my data? 

Yes but we cannot guarantee the strength of the connection or additional charges buy your cell phone provider.

I signed up with email addresses that I no longer have access to what can I do?

Reregister with an email address that you do have access to.

How can I ask a question during the session on Whova?

Use the Chat feature. 

 

I am having problems with using Whova on my mobile device can I view on my computer?

Yes you can. 

 

The Session keeps freezing how can I fix it? How can I speak to tech support?

Reach out to our Tech Support Team @ techsupport@sicklecellconsortium.org

How do I get to the booth?

You should have been sent an email by of the team members. Please review that email. For instructions and or directions on how to get in.

 

I am in the wrong booth can I switch?

Yes, Of course. Please make sure that you are logged in using the correct zoom account. Note: The Zoom email account should be your own. 

 

How can I donate to this organization?

You can donate by going to www.sicklecellconsortium.org 

 

Can I record the sessions?

No, all sessions will be recorded and placed on the sickle cell classroom.

 

Can I go live on my social media to stream the sessions? 

We ask that you do not go live for the sessions, but you are welcome to post about the sessions on your social media sites. You can tweet quotes and create short clips no longer than 30 seconds.

How can I get a copy of the conference?

All Sessions will be available on the sickle cell classroom. Stay connected for the updates.

 

Can I reach out directly to the speakers?

The info on the speakers profiles are on the whova app and  you are more than welcome to contact them based on that information.